Terms and Conditions

1. Introduction

Welcome to Zenvo FX, a forex trading and investment platform. By accessing or using our services, you agree to comply with the following Terms and Conditions. Please read them carefully.

2. Eligibility

• You must be 18 years or older to use Zenvo FX.
• You must be legally permitted to trade forex or CFDs in your country of residence.

3. Account Registration

By creating an account on Zenvo FX, you agree to:

• Provide accurate and up-to-date personal information.
• Complete KYC verification whenever required.
• Maintain the confidentiality of your login credentials.
• Accept full responsibility for all activities performed under your account.

4. Trading Risk Disclosure

• Leverage can magnify both profits and losses.
• You may lose partial or full capital.
• Zenvo FX is not responsible for:
  • Market volatility
  • Misplaced trades
  • Economic events
  • Internet or device issues on the user side
• You trade entirely at your own risk.

5. Deposits & Withdrawals (USDT Only)

5.1 Accepted Currency

Zenvo FX supports USDT (Tether) only for deposits and withdrawals.

5.2 Supported Networks

• TRC20
• ERC20
• BEP20

5.3 Deposit Policy

• Deposits must come from your own wallet.
• Sending funds from third-party wallets may result in delays or rejection.
• Zenvo FX is not responsible for lost deposits due to:
  • Wrong network
  • Incorrect wallet address
  • Network congestion
• Deposits are credited only after the required number of blockchain confirmations.

5.4 Withdrawal Policy

• Withdrawals are processed only in USDT to the wallet address you provide.
• Users must ensure the correct network and wallet address.
• Blockchain transfers are irreversible — Zenvo FX cannot recover funds sent incorrectly.
• Withdrawal processing time: 1 to 24 hours, depending on:
  • Security checks
  • Network status
  • Platform workload

5.5 Fees

• Blockchain network/gas fees are deducted automatically.
• Zenvo FX may apply additional processing fees (if applicable).
• The amount received may be lower after deductions.

5.6 Security Checks

• Zenvo FX may hold or review transactions if suspicious activity is detected.
• Large withdrawals may require additional verification.

5.7 No Chargebacks

6. Fees & Charges

Zenvo FX may charge:

• Spreads
• Commissions
• Swap (overnight) fees
• Withdrawal processing fees

All applicable charges will be displayed on the Zenvo FX platform.

7. Trading Platform & Execution

• Zenvo FX provides trade execution based on market liquidity and availability.
• During high-volatility periods, slippage or execution delays may occur.
• Platform maintenance may cause temporary downtime.
• Zenvo FX does not guarantee:
  • Zero slippage
  • Specific execution speeds
  • Exact market prices

8. Prohibited Activities

Users are strictly prohibited from:

• Money laundering or illegal fund transfers
• Fraudulent or misleading activities
• Abusive trading strategies
• Multi-account manipulation
• Using EAs/bots for harmful arbitrage
• Attempting to manipulate system behavior

9. Referral / Affiliate Program

If Zenvo FX provides referral incentives:

• Commissions are paid only on valid and real trading activity.
• Self-referrals, fake accounts, or suspicious activities may lead to cancellation of commissions.
• Zenvo FX reserves the right to modify referral terms at any time.

10. AML (Anti-Money Laundering) Compliance

Zenvo FX follows strict AML guidelines:

• Users may be required to submit ID, address proof, and source-of-funds documents.
• Suspicious transactions may be blocked or reported to authorities.
• Zenvo FX reserves the right to freeze funds during investigations.

11. Privacy Policy

• Zenvo FX collects personal data for account operation and regulatory compliance.
• We do not sell or share personal information for marketing purposes.
• Data may be disclosed only to regulators or law enforcement when required.

For full details, please read our Privacy Policy.

12. Account Termination

Zenvo FX may suspend or terminate accounts if:

• You violate any Terms & Conditions
• You provide false information
• Suspicious activity is detected
• KYC is not completed when required

You may request account closure anytime if no funds or pending issues exist.

13. Limitation of Liability

Zenvo FX is not responsible for:

• Trading losses
• Technical failures
• Network outages
• Third-party service disruptions
• Incorrect user actions or misuse of the platform

Users accept full responsibility for their trading decisions.

14. Amendments

Zenvo FX may update these Terms & Conditions at any time. Continued use of the platform means you accept the updated terms.